Privacy Policy

Last updated: 20 February 2026

1. Who We Are

Caullystone is an architectural practice based in the UK.
We provide design, planning, surveying and project management services for homeowners and property owners.

Business name: Caullystone
Email: jbavin@caullystone.co.uk
Phone: +44 (0) 7974 084343
Address: Caullystone, Azia Beach, Harlyn Bay, Padstow, Cornwall, UK

For the purposes of UK data protection law, we are the “data controller” of your personal information.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Contact details

Name
Email address
Phone number
Postal address

Project and property information

Property address and location
Details of your home, proposed works and project brief
Floor plans, drawings, photos and survey information

Booking and enquiry information

Information you enter in contact forms, enquiry forms and booking forms
Preferred dates and times for calls or meetings
Notes about your project and any questions you ask us

Website and usage data

Pages visited and time spent on our site
Clicks and interactions with forms and buttons
Device, browser and approximate location (via analytics tools and cookies)

Marketing and communication preferences

Whether you choose to receive our blog updates or other news
Your preferences for how we contact you (email, phone, etc.)

We do not intentionally collect special category data (e.g. health data) through our website or forms.

3. How We Collect Your Data

We collect data in the following ways:

When you fill in a contact or enquiry form on our website
When you book a call or meeting through our online booking tools
When you email, call or message us directly
When we carry out surveys or site visits for your project
When you subscribe to our blog, newsletter or updates
When you browse our website (through cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

Provide our services

Respond to your enquiries and questions
Assess the feasibility of your project
Prepare proposals, quotes and contracts
Carry out measured building surveys and topographical surveys
Produce designs, drawings and documents for your project
Submit planning and building regulations applications on your behalf
Manage your project and communicate with you and other professionals involved

Operate our website and online tools

Allow you to book meetings and calls online
Maintain the security and performance of our website
Understand how visitors use our site so we can improve it

Marketing and communications

Send you updates, articles and news about Caullystone and our services (only where you have given consent, or where we are allowed to do so under applicable law)
Share case studies and project stories (we will anonymise or ask for your consent where needed)

Legal and administrative purposes

Keep records required by law and regulation
Handle complaints, disputes and legal claims
Comply with requests from authorities and regulators where required

We will only use your personal data where we have a lawful basis, such as:

Performance of a contract (or taking steps at your request before entering a contract)
Our legitimate interests (for example, running and developing our business, and improving our services)
Your consent (for example, for certain marketing communications)
Compliance with a legal obligation

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

Remember your preferences (for example, form details during a session)
Help the site function properly
Collect anonymous statistics about how visitors use the site (for example, which pages are visited and for how long)

Analytics services (such as those provided by our website platform or third-party tools) may collect information about:

Your device, browser and operating system
Your IP address and approximate location
The pages you visit and how you interact with them

Where required by law, you will be given the option to accept or manage non-essential cookies when you first visit the site.

You can usually control cookies through your browser settings, but turning some cookies off may affect how the website works.

6. Who We Share Your Data With

We may share your personal data with:

Professional partners involved in your project, such as structural engineers, planning consultants, builders, and other specialists, where this is necessary to deliver our services
Local authorities and regulatory bodies, such as planning departments and building control, when submitting applications or complying with legal requirements
Service providers who support our business operations, such as:
- Website hosting and analytics services
- Online booking and form tools
- Email and communication platforms
- Cloud storage and document management tools
Legal, accounting and insurance professionals, where needed for advice, claims, insurance or compliance

All such third parties are required to handle your data securely and only use it for the purposes we specify.

We do not sell your personal data to anyone.

Some service providers may be located outside the UK or European Economic Area (EEA). Where this is the case, we will take steps to ensure appropriate safeguards are in place, in line with UK data protection law.

7. How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes we collected it, including:

To deliver our services and manage your project
To respond to questions, complaints or disputes
To keep records required by law, regulation or professional guidelines

In practice, this usually means:

Enquiry records and project-related data are kept for the life of the project and for a reasonable period afterwards (for example, for limitation periods relating to legal claims and professional obligations).
Financial records (such as invoices) are kept for the period required by tax and accounting laws.

When data is no longer needed, we will securely delete or anonymise it.

8. Your Rights Under UK Data Protection Law

Under UK data protection law, you have certain rights in relation to your personal data, including:

Right of access – to ask for a copy of the personal data we hold about you
Right to rectification – to ask us to correct any inaccurate or incomplete data
Right to erasure – to ask us to delete your data in certain circumstances
Right to restrict processing – to ask us to limit how we use your data in certain situations
Right to data portability – to receive your data in a commonly used format, or ask us to transfer it to another organisation (where applicable)
Right to object – to object to certain types of processing, including direct marketing
Right to withdraw consent – where we rely on your consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details in the “How to Contact Us” section below.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
Website: https://www.ico.org.uk

9. Children

Our services and website are not targeted at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it where appropriate.

10. Links to Other Websites

Our website may contain links to other websites or services that we do not control.
If you follow a link to another site, their own privacy policy will apply.
We recommend you read the privacy policy of every site you visit.

11. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your rights, please contact us at:

Email: jbavin@caullystone.co.uk
Phone: +44 (0) 7974 084343
Postal address: Caullystone, Azia Beach, Harlyn Bay, Padstow, Cornwall, UK

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process data, or legal requirements.
Any changes will be posted on this page with an updated “Last updated” date.